cancellation terms
The reservation is made on the basis of the General Terms and Conditions for the Austrian Hotel Industry (AGBH) 2006, as well as the reservation and cancellation conditions of Grand Pension Franziska and must be confirmed with a deposit. The reservation is only valid after receipt of the deposit. With your deposit you agree to our terms and conditions.
Up to 45 days before arrival of the guest, the accommodation agreement can be cancelled by unilateral declaration by both contracting parties without paying a cancellation fee (reserving any bank charges when returning the deposit). Outside of this time period, withdrawal is possible by unilateral declaration by the contracting party (guest) only by paying the following cancellation fees:
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Up to 45 days before arrival: free of charge
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44 to 21 days before arrival: 40% of the total price
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20 to 8 days before arrival: 70% of the total price
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From 7 days before arrival, in case of no-show, late arrival, or early departure: 100% of the total price
​Cancellation of individual guests
Should a double room have been booked and one person cancels in advance or only one person arrive, the complete stay, less local tax, will be charged. The cancellation bill of the fellow travellers must be settled upon departure by the contracting party (guest).
Booking changes
(Extension, shortening, rescheduling)
Should a double room have been booked and one person cancels in advance or only one person arrive, the complete stay, less local tax, will be charged. The cancellation bill of the fellow travellers must be settled upon departure by the contracting party (guest).
PAYMENT
We accept cash, Mastercard, Visa, and Maestro. Please note any daily limits on your cards.
Pre-check-out: for departures before 7:30 a.m., payment is required the evening before.
Travel cancellation insurance
You may cancel free of charge up to 45 days before arrival. As we require a certain level of planning security, we ask for your understanding that short-notice cancellations are not possible. In case something unexpected comes up, we recommend taking out travel cancellation insurance.
By purchasing travel insurance (Hotelstorno Plus or Hotelstorno Premium), cancellations due to Covid-19 are also covered in addition to the standard reasons for cancellation, as well as search and rescue costs in the event of mountain accidents. With the Storno Premium travel insurance, transport costs to hospital, initial medical treatment, and repatriation are also covered.
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If you have any questions about the different insurance options, please feel free to contact us.
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Please note:
Cancellations must always be made in writing and confirmed by us.
We strongly recommend booking travel cancellation insurance at the time of booking, or no later than 7 days after the booking date.
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More information and details about the travel cancellation insurance we offer can be found here:
https://start.europaeische.at/hos-en?AGN=511898
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