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cancellation terms

The reservation is made on the basis of the General Terms and Conditions for the Austrian Hotel Industry (AGBH) 2006, as well as the reservation and cancellation conditions of Grand Pension Franziska and must be confirmed with a deposit. The reservation is only valid after receipt of the deposit. With your deposit you agree to our terms and conditions.


Up to 1 month before the agreed day of arrival of the guest, the accommodation agreement can be cancelled by unilateral declaration by both contracting parties without paying a cancellation fee (reserving any bank charges when returning the deposit). Outside of this time period, withdrawal is possible by unilateral declaration by the contracting party (guest) only by paying the following cancellation fees:

  • up to 30 days before arrival: free of charge

  • 29 days up to 14 days before arrival: 50 % of the total price

  • 13 days up to 7 days before arrival: 70 % of the total price

  • 6 days before arrival, delayed arrival and early departure: 100 % of the total price

Cancellation of Individuals

Should a double room have been booked and one person cancels in advance or only one person arrive, the complete stay, less local tax, will be charged. The cancellation bill of the fellow travellers must be settled upon departure by the contracting party (guest).

Booking changes
(extension, reduction, postponement)

All changes to existing bookings are valid only with a written reservation amendment by the Franziska-reception.


We accept cash payments, Mastercard, Visa and Maestro. Please note any daily limit on your cards. Pre-Checkout: for departures before 07:30 payment is made on the evening before.

travel cancellation insurance

Up to 1 month before arrival you can cancel at no cost. As we require a certain planning security, please understand that there is no option for cancelling at short notice. To protect yourself against any unforeseen circumstances, we recommend taking out travel cancellation insurance.

By taking out the travel insurance (Hotel Cancellation Plus or Hotel Cancellation Premium) you will also be covered against Covid-19 in addition to the customary cancellation grounds, as well as for search and rescue expenses in case of accidents on the mountain. With the travel insurance Cancellation Premium you will also be covered against transportation expenses to the hospital as well as medical first care and transport back home.

If you have any questions regarding the various insurance options, please contact us.

Get your insurance here:

Please note:

  • Cancellation must always be done in writing and be confirmed by us.

  • It’s best to book the travel cancellation insurance together with your booking, or no later than 7 days after your booking.

More information and details on the travel cancellation insurance offered can be found here:

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